MetOry Website Terms
1. Scope
1.1 These terms govern your use of the public pages of metory.net, including the home page, pricing page, status page, trust page, credits page, example and widget pages and enquiry forms. They apply to every visitor.
1.2 Accounts are governed by ACC-01; AI-assisted features by ACC-02; paid consumer plans by CUS-01 and CUS-02; business and enterprise services by CUS-03, ENT-01 and ENT-02; data sources and models by MOD-01 and SEC-01. Where those documents apply, they prevail over these terms.
1.3 The Operator is identified in PUB-01 (C01). MetOry is a brand of SMARTEDTECH SL.
2. Nature of the information on the site
2.1 Weather, environmental and model outputs are produced from the sources listed on the source page under their respective licences. They are not official warnings. Official warnings are issued by the competent national authority named on the alert, and the platform reproduces them with attribution.
2.2 Forecasts and scenarios are probabilistic; thresholds and decision windows are review triggers and the decision remains with you or your authorised decision-maker.
2.3 Public pages, demonstrations, QR and widget example pages and sample reports are illustrations of the service. They are not a service commitment to a named venue, marina or municipality, and they are not tickets, endorsements or official pages of any venue shown.
3. Permitted use
3.1 You may read, link to and quote public pages within the limits of applicable law.
3.2 You will not: impersonate any person or organisation; bypass access controls; scrape, crawl or bulk-download data or pages except as permitted by robots directives and the source licences; upload malware; interfere with the availability of the service; use the site to produce or distribute unlawful content; or re-publish official warnings in a way that removes the issuing authority's attribution.
3.3 Enquiry, demonstration and pilot forms are enquiries. Submitting a form does not create an order, a subscription or an emergency report, and the Operator does not monitor forms as an emergency channel. In an emergency, contact the local emergency number.
4. AI-assisted features on public pages
4.1 Disclosure. Where you interact with an AI system (chat, voice, agent, digital twin or generated content), the Operator tells you so at the start of the interaction and labels AI-generated or AI-manipulated content in accordance with Article 50 of Regulation (EU) 2024/1689. A voice or persona representing a real person is used only with that person's recorded permission.
4.2 Nature of outputs. AI outputs are generated from models and data that can be incomplete or wrong. They are information and assistance, not professional advice, and not a decision of the Operator. You remain responsible for decisions you take on the basis of an output. Where a decision has legal, financial, medical, educational or safety effect, the service routes it to a human reviewer or to you for decision, and the Operator does not make that decision automatically.
4.3 Human escalation. You may at any time request a human review of an AI interaction through support@metory.net or the in-product escalation control; the Operator responds within 5 business days (consumer) or within the SLA (business).
4.4 Permitted use. You will not use AI features to impersonate a person without permission, to generate unlawful content, to circumvent safety controls, or to extract or reverse-engineer models. The Operator may suspend AI features for breach.
4.5 Recording and model use. Recordings, transcripts and uploads are used to provide the service to you. They are used to improve models only with your separate permission (purpose research_contribution), which you may withdraw at any time without affecting the service.
5. Content and intellectual property
5.1 You retain ownership of content you upload. You grant the Operator a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, adapt, display, distribute and create derivative works of your content for the purpose of operating, promoting (listing content only) and improving the service, for the term of your account plus the period required for backup and legal retention.
5.2 You warrant that your content does not infringe third-party rights and is not unlawful.
5.3 The Operator may remove or restrict content that it reasonably believes is unlawful, infringes these terms or creates a risk to users, and will inform you of the reason and the review route.
5.4 All platform software, designs, models, trade marks and data compilations are owned by the Operator or its licensors. No licence is granted except as stated.
6. Data roles
6.1 Platform data. The Operator is the controller of personal data processed to operate the platform: account, identity verification, acceptance records, payments, security, support, communications and analytics.
6.2 Provider supply data. Where a provider supplies services to a customer through the platform, the provider is an independent controller of the data it needs for that supply, and the Operator is a controller of the platform-level record of the transaction. Each party complies with its own obligations; neither acts for the other.
6.3 Processor services. Where the Operator processes personal data on behalf of a business customer under the customer's instructions (for example an enterprise tenant's employee data), the Data Processing Agreement (DAT-01) applies and governs; it is signed as part of the order.
6.4 Sharing between SET platforms. Personal data is not shared with any other platform operated by the Operator or its group unless you enable the specific destination in your settings. Enabling one destination does not enable others, and you may disable it at any time.
6.5 International transfers. Personal data is stored in the European Economic Area. Where a processor outside that area is used, the transfer is covered by Standard Contractual Clauses, listed in the subprocessor annex.
7. Enforcement
7.1 The Operator may restrict access to the site or to a feature where it reasonably believes these terms are breached or a legal obligation requires it. The Operator gives a reason and a review route (support@metory.net) except where urgent security action must precede notice.
8. Changes
8.1 The Operator may amend these terms for legitimate reasons: changes in law, in the service, in security or fraud prevention, in the payment provider, or to clarify wording. The Operator notifies you of material changes by email and in-product at least 30 days before they take effect (immediately where required by law or security).
8.2 If you do not accept a material change, you may terminate before it takes effect and receive a pro-rata refund of any prepaid period affected. Continued use after the effective date is acceptance; for major changes the service asks you to confirm acceptance at your next sign-in.
8.3 Every version is archived with its date and content hash at /website/terms/v/.
9. Liability
9.1 The Operator is liable for damage caused by its breach of these terms, by its negligence, or under mandatory law. The Operator is not liable for loss that was not foreseeable at the time of contracting, for loss caused by a provider's supply where the provider is the contracting party, for your breach of these terms, or for events outside its reasonable control.
9.2 Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud, for wilful misconduct or gross negligence, or for any liability that cannot be limited by law.
10. Governing law and forum
These terms are governed by Spanish law. You also benefit from any mandatory consumer protection provisions of the law of the country where you reside. Disputes are heard by the courts of your domicile; the Operator may bring proceedings in your domicile.
11. Complaints and out-of-court resolution
11.1 Complaints may be sent to support@metory.net or submitted through /website/complaints. The Operator acknowledges within 2 business days and answers within 15 business days (one calendar month maximum under Spanish customer-service rules).
11.2 Consumers resident in Spain may use the consumer arbitration system (Sistema Arbitral de Consumo) or the consumer mediation services of their autonomous community. Consumers resident in the UK may use a certified ADR provider named in the complaints page; the Operator states on that page whether it has agreed to use that provider. The EU Online Dispute Resolution platform has been discontinued and is not used.
11.3 Nothing in this clause prevents you from bringing a claim in court.